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 How To Avoid Employment Disputes Every day 2-3 employment related cases go to the ERA ( Employment Relations Authority) or Employment Court. Many more disputes are settled out of court.
Small Businesses contemplating hiring staff must have an understanding of the obligations they have to people they are both considering employing and offering employment. This also combines with the rights of employees once they commence employment.
Employing staff requires employers provide a written employment agreement to the employee and comply with a number of employment related laws.
This course will take you through the compliance requirements commencing when employment is offered to an applicant and will include:
• What must be contained in written employment agreements and letters of offer,
the difference between an employee and contractor and employing people on
probation/trial periods.
• Holidays and leave entitlements, minimum pay entitlements and the application
of KiwiSaver.
• The information you can lawfully ask of job applicants to avoid claims of unlawful
discrimination and how to seek information in a manner that complies with the
Human Rights and Privacy Acts.
The Presenter: Ken McLean
Ken was directly involved in human resource management with Telecom (and before that NZ Post Office) for many years. As a member of the EMA team he has become involved in training and health and safety work and has built a sound reputation with employers in a wide range of industries. Ken designs and delivers training to all management levels on a number of topics, from wages law to coaching and performance appraisal. In the health and safety area Ken has a particular interest in OOS issues and work station set ups, where his practical experience is considerable.
 Part 1: Tuesday 1st April 5.30 - 8.30pm
Part 2: Monday 7th April 5.30 - 8.30pm
If you would like to attend this course please call Gabby on 04-494 0990 or email: gabby@thebusinesscentre.org.nz
 Turning Internet Traffic into Repeat Business
This 2 part intensive series is offered exclusively to previous attendees of our highly acclaimed Trafficology workshop. The series is designed as an accelerated learning programme to ensure attendees come away with a deep understanding of how to turn leads into customers and keep them coming back over the longer term.
Session 1 - Conversion Strategies (3 hours)
Pre-qualified visitors who arrive from traffic generation activity must then be presented with persuasive content that propels them forward through the sales process, resulting in the completion of one of a series of pre-defined calls to action that have been set up for them to take. Includes the 6 elements of persuasive content and tips on how to design effective calls to action.
Session 2 - Database e-Marketing Strategies (3 hours)
Although the Internet is an excellent lead and sales generator, perhaps the biggest potential for most businesses is to use the medium to communicate interactively with database members in a way that is truly meaningful for them, resulting in significantly more repeat business. Includes strategies for data capture and profiling, personalisation of content and mechanisms for ongoing dialogue.
 The Presenters:
Hamish Clark and Richard Calkin
When:
Part 1: Tue 8th April, 5.30 - 8.30pm
Part 2: Wed 9th April, 5.30 - 8.30pm
Where:
The Business Centre
Ground Floor
Radio New Zealand House
155 The Terrace
Ph: 04-494 0990
numbers are limited so register now!
Please note: you must have previously attended a Trafficology workshop to be eligible to attend this series.
Increasing your Sales
The Increasing your Sales series will give you a clear understanding of the broad range of things you need to know in order to develop a strong, sustainable sales process in your business. You will gain an understanding of where sales and marketing overlap and exactly where in the cycle your business is stuck, or needs the most attention, in order for you to grow.
The two part series covers both the physical and technological aspects of sales communication
Across the series you will get a better understanding of the Sale Process and learn how to use the Internet & Computer systems to assist the Sale Process (Customer Relationship Management), market your business more effectively (e-Marketing), and sell your products or services online (e-Commerce).
You will receive practical guidance on:
- How to qualify leads
- How to make appointments by phone
- How to gain interest and talk confidently about your business.
- How to successfully carry out the first sales appointment with a prospect
- How to do a great presentation that gets results
- How to overcome objections
- How to gain orders
Plus expert guidance on how you can use the Internet to (e)-nable your sales and marketing activities.
The Presenters: Rick Wallace, Richard Calkin & Hamish Clark
Part 1: Tuesday 22nd April 5.30 - 8.30pm
Part 2: Tuesday 29th April 5.30 - 8.30pm
If you would like to attend this course please call Gabby on 04-494 0990 or email: gabby@thebusinesscentre.org.nz
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